About us
A more considered approach to everyday style
Capilom began with a simple idea: finding something to wear should feel enjoyable, uncomplicated, and personal.
When we started developing Capilom, we wanted to create an online destination where women could browse clothing without feeling overwhelmed by endless choices. Instead of building a store around every possible trend, we wanted Capilom to have its own sense of direction: a thoughtfully selected range of women’s clothing that can fit naturally into different parts of everyday life.
That idea continues to shape how we approach the store today.
How Capilom came to be
Capilom was created around the way women actually shop for clothing.
Sometimes you are looking for something comfortable for an ordinary day. Sometimes you want an outfit that feels a little more polished. Other times, you simply want to refresh your wardrobe with something different.
We wanted the Capilom experience to work for all of those moments.
From the beginning, our focus has been on creating a straightforward online shopping experience where product selection, clear information, convenient ordering, and dependable customer service all have a place.
Capilom is not built around the idea that every woman should dress the same way. We believe personal style is exactly that: personal.
Our approach to fashion
Fashion changes constantly, but personal style does not have to follow every change.
At Capilom, we look for women's clothing that can complement different wardrobes, preferences, and occasions. Our selection is intended to give customers different possibilities rather than prescribe one particular way of dressing.
We pay attention to the details that make a product worth considering, including its appearance, overall design, practicality, and how it can work alongside pieces that may already be in your wardrobe.
Our goal is to make discovering something new feel simple.
Why the name Capilom?
The name Capilom represents the identity we wanted to build around the store: distinctive, simple, and easy to remember.
For us, Capilom is more than a name attached to a collection of products. It represents the atmosphere we want customers to experience when they visit our store — a place where discovering clothing feels relaxed and where there is room for individual taste.
Designed around real wardrobes
A wardrobe does not need to be complicated to be interesting.
We believe clothing should have the flexibility to become part of your own style rather than dictate it. A piece can be dressed differently depending on the occasion, combined with things you already own, or simply chosen because you like the way it looks.
This is why we aim to offer a varied selection of women's clothing rather than focusing on only one type of outfit.
Whether you are updating a few pieces, looking for something for a particular occasion, or simply browsing for inspiration, Capilom is designed to make the process easy to navigate.
Shopping made straightforward
We also believe that the experience surrounding a purchase matters.
That means keeping our website easy to browse, providing useful product information, making checkout straightforward, and giving customers a clear way to contact us when they need assistance.
We offer Free Shipping for eligible standard UK orders, and our usual order handling time is 1–3 business days. Estimated delivery is generally 4–9 business days after processing, with an overall timeframe that may be approximately 5–12 business days depending on the destination city and delivery circumstances.
For customers who need to return an eligible purchase, Capilom offers a 30-day return period. Eligible returns are provided at no cost, and approved refunds are generally processed within 10 days.
Our policies are available throughout the website so customers can understand the relevant terms before and after placing an order.
A UK-focused store
Capilom is focused on serving customers in the United Kingdom.
Our warehouse and returns address is:
Capilom
18 Lily Cl
London W14 9YA
United Kingdom
We aim to keep our store information, policies, contact details, and customer-service information clear and consistent so customers know where to turn when they have a question.
When you need us
Shopping online should not mean being left without help when you have a question.
Our customer service team can assist with questions concerning orders, products, delivery, returns, refunds, and other store-related matters.
You can reach Capilom at:
Email: support@capilom.com
Phone: +44 739 921 1591
Customer service opening hours (GMT):
Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed
Looking ahead
Capilom is still guided by the same principle that inspired the store in the first place: make discovering women's clothing a more straightforward and enjoyable experience.
As the store develops, we will continue to refine our selection and improve the way customers browse, order, and interact with Capilom.
We do not believe that good style needs to be complicated.
Sometimes, finding the right piece is simply about seeing something that feels like you.
That is what Capilom is here for.
Contact Capilom
For questions about Capilom, our products, or an existing order:
Capilom
18 Lily Cl
London W14 9YA
United Kingdom
Email: support@capilom.com
Phone: +44 739 921 1591
Customer service opening hours (GMT):
Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed