Privacy policy

Last updated: September 2, 2026

At Capilom, we take the privacy of our customers and website visitors seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared, and the choices available to you when you visit or shop through our website.

Capilom operates an online women’s clothing store serving customers in the United Kingdom. We aim to handle personal information responsibly and only use it where there is a legitimate reason to do so, such as processing an order, providing customer support, maintaining website security, or complying with legal requirements.

By using the Capilom website, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please do not use the website or provide personal information through it.

1. About Capilom

Capilom is an online women’s clothing store offering a selection of clothing for customers in the United Kingdom.

Our contact details are:

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

For questions concerning this Privacy Policy or the handling of your personal information, you can contact us using the details above.

2. Information We Collect

The information we collect depends on how you interact with Capilom.

When you place an order, we may collect information such as:

  • Your full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order number

  • Products purchased

  • Order value

  • Delivery information

  • Information you provide when requesting a return or refund

  • Messages and information provided when contacting customer service

If you create an account, we may also collect information associated with that account, including your email address, account details, saved addresses, and order history.

When you browse our website, certain technical information may also be collected automatically. This can include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language settings

  • Pages visited

  • Products viewed

  • Date and time of visits

  • Website interactions

  • Referring website or source

  • General information about how you use the website

Some of this information may be collected through cookies and similar technologies.

3. Information You Provide to Us

We collect information when you voluntarily provide it to us.

For example, this may happen when you:

  • Create a customer account

  • Place an order

  • Subscribe to communications

  • Contact customer service

  • Ask a question about a product

  • Request a return

  • Request a refund

  • Report an issue with an order

  • Participate in a promotion or other website activity

  • Submit information through a form on our website

You should make sure that information provided to us is accurate and up to date, particularly your delivery address and contact details.

4. How We Use Personal Information

We use personal information for purposes connected with operating Capilom and providing our services.

These purposes may include:

Processing and fulfilling orders

We use the information necessary to process your purchase, prepare your order, arrange delivery, provide order updates, and maintain records relating to your transaction.

Customer support

We may use your information to respond to questions and assist with issues involving:

  • Orders

  • Payments

  • Delivery

  • Returns

  • Refunds

  • Products

  • Website access

  • Other customer service matters

Returns and refunds

When you request a return or refund, we may need to use your order information and contact details to identify the relevant purchase, communicate with you, arrange the return where applicable, and process the outcome of your request.

Website operation

We may use information to maintain, operate, and improve our website and online shopping experience.

Security

Information may be used to identify suspicious activity, investigate potential fraud, protect customer accounts, and maintain the security of our website and systems.

Legal and regulatory requirements

We may process or retain information where necessary to comply with applicable laws, regulations, legal processes, or lawful requests from relevant authorities.

Communication

We may use your email address, telephone number, or other contact information to communicate with you about an order, customer service request, account, return, refund, or other service-related matter.

5. Order Information

When you purchase an item from Capilom, we retain information relating to the transaction so that we can provide our services and maintain appropriate business records.

This may include:

  • Customer name

  • Order number

  • Products purchased

  • Quantity of products

  • Purchase price

  • Delivery address

  • Billing information

  • Order status

  • Payment status

  • Return or refund information

  • Communications relating to the order

We may retain transaction information for as long as reasonably necessary for business, accounting, legal, tax, dispute-resolution, and customer-service purposes.

6. Payment Information

Payments made through Capilom may be processed by third-party payment providers, including PayPal.

Payment providers may collect and process payment information required to authorize and complete a transaction.

Where payment is processed by a third-party provider, that provider's own privacy policy and terms may also apply.

Capilom does not intentionally request or store your complete payment card details for its own independent use when those details are processed directly by an external payment provider.

For information about how PayPal handles personal information, customers should also review PayPal's applicable privacy documentation.

7. Shopify and Service Providers

Capilom uses Shopify to operate its online store and provide ecommerce functionality.

Certain information may therefore be processed by Shopify or other service providers that help us operate our website, process transactions, provide hosting, maintain security, analyze website performance, communicate with customers, or fulfill orders.

These providers may only receive information necessary for the services they provide or where otherwise permitted by applicable law.

Service providers may operate in countries outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards will be considered and used where required by applicable law.

8. Cookies and Similar Technologies

Capilom may use cookies and similar technologies to help the website function properly and to understand how visitors interact with the website.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart

  • Maintaining website functionality

  • Remembering certain preferences

  • Helping with account functionality

  • Understanding website usage

  • Measuring website performance

  • Improving the shopping experience

  • Supporting security and fraud prevention

  • Providing relevant marketing where applicable

Some cookies are necessary for the website to function, while others may be used for analytics or other purposes.

Depending on your browser and the cookie controls available on our website, you may be able to manage or restrict certain cookies.

Disabling certain cookies may affect how parts of the website operate.

9. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors use Capilom.

This can help us understand things such as:

  • Which pages receive visits

  • Which products receive interest

  • How visitors navigate the website

  • Whether pages are functioning correctly

  • How website performance can be improved

Analytics information may be aggregated or otherwise used to understand general website activity.

10. Marketing Communications

Where permitted by applicable law, Capilom may send promotional communications about products, offers, collections, or other store updates.

Where consent is required, we will seek appropriate consent before sending marketing communications.

You can stop receiving promotional emails by using the unsubscribe option provided in the relevant communication or by contacting us at support@capilom.com.

Stopping promotional communications will not prevent us from sending important service-related messages, such as information about an order you have placed.

11. Sharing Personal Information

We do not share personal information indiscriminately.

Information may be shared where reasonably necessary to operate Capilom and provide services to customers.

This may include sharing information with:

  • Ecommerce and website service providers

  • Payment providers

  • Shipping and delivery providers

  • Technology and hosting providers

  • Customer support providers

  • Analytics providers

  • Fraud prevention and security providers

  • Professional advisers where appropriate

  • Government authorities or law enforcement where legally required

The information shared will depend on the particular service and circumstances.

For example, when you place an order, relevant delivery information may need to be provided to the shipping or delivery provider responsible for delivering your package.

12. Business Transfers

If Capilom is involved in a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer would remain subject to applicable privacy and data-protection requirements.

13. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials confidential where you have created an account with us.

If you believe that your account or personal information has been accessed without authorization, please contact us as soon as possible.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on factors such as:

  • The type of information

  • Why the information was collected

  • Whether you have an active customer relationship with us

  • Legal and accounting requirements

  • Tax obligations

  • Dispute-resolution requirements

  • Fraud prevention and security considerations

When information is no longer required, it may be deleted, anonymized, or otherwise securely disposed of where appropriate.

15. Your Privacy Rights

Depending on your circumstances and applicable UK data-protection law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of certain personal information

  • Ask us to restrict certain processing

  • Object to certain types of processing

  • Request transfer of certain information where applicable

  • Withdraw consent where processing is based on consent

  • Make a complaint to the relevant data-protection authority

These rights are not necessarily absolute and may be subject to legal conditions or exceptions.

If you would like to exercise a privacy right, please contact us using:

Email: support@capilom.com
Phone: +44 739 921 1591

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.

16. Children's Privacy

Capilom's website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where doing so would be contrary to applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation.

17. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

If you follow a third-party link, that website will be governed by its own privacy policy and terms.

Capilom is not responsible for the privacy practices, content, security, or policies of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect updates to our services, website functionality, legal requirements, privacy practices, or other operational changes.

When we update this policy, we will change the "Last updated" date at the beginning of the policy.

We encourage customers to review this page periodically to stay informed about how Capilom handles personal information.

19. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or a privacy request, please contact Capilom.

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed