Terms of service

Last updated: September 2, 2026

Welcome to Capilom. These Terms of Service set out the rules and conditions that apply when you access or use the Capilom website and when you purchase products through our online store.

Please read these terms carefully before using our website or placing an order. By accessing the website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use the website.

1. About Capilom

Capilom is an online women’s clothing store serving customers in the United Kingdom.

Our contact details are:

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

2. Use of Our Website

You may use the Capilom website for lawful personal shopping and browsing purposes.

When using our website, you agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to any part of the website

  • Interfere with website security or functionality

  • Introduce malicious software or harmful code

  • Attempt to access another customer's account

  • Use automated systems to improperly collect information from the website

  • Submit false or misleading information

  • Use the website in a way that could damage Capilom or its customers

  • Attempt to interfere with the checkout, payment, or ordering process

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused or these terms are being violated.

3. Eligibility

By using the Capilom website, you confirm that you are legally capable of entering into a contract under applicable law.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

4. Product Information

We make reasonable efforts to present our products and product information accurately.

Product pages may include information such as:

  • Product name

  • Description

  • Images

  • Available sizes

  • Available colours

  • Materials or composition where provided

  • Price

  • Availability

  • Other product specifications

We aim to ensure that product descriptions and photographs provide a useful representation of the products.

However, colours may appear slightly different depending on the customer's screen, display settings, browser, or device.

Minor differences in appearance do not necessarily indicate that an item is materially different from its description.

5. Product Availability

Products displayed on our website are subject to availability.

We may update product availability from time to time.

If an item becomes unavailable after an order has been placed, we will contact the customer where appropriate and provide information about the available options.

Where an order cannot be fulfilled, an appropriate refund or other remedy will be provided in accordance with applicable law.

6. Prices

Prices displayed on Capilom are presented in the applicable currency shown on the website or at checkout.

We make reasonable efforts to ensure that prices are accurate.

Prices may change from time to time, but changes will not normally affect an order that has already been accepted unless otherwise required by law.

If an obvious pricing error occurs, we may contact you to explain the situation and discuss the available options before fulfilling the affected order.

7. Promotions and Discount Codes

Capilom may occasionally offer promotional prices, discount codes, or other special offers.

Promotions may have specific conditions, including:

  • Start and end dates

  • Eligible products

  • Minimum order requirements

  • Restrictions on combining offers

  • One-time-use limitations

  • Other stated conditions

Unless otherwise stated, promotional codes cannot be exchanged for cash.

Capilom may withdraw or modify a promotion where permitted by law.

8. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

Before completing checkout, you should review:

  • Products selected

  • Quantities

  • Sizes

  • Colours

  • Delivery address

  • Contact information

  • Applicable shipping information

  • Total order amount

Once an order has been submitted, you may receive an order confirmation by email.

Receiving an automated order confirmation does not necessarily mean that every order has been finally accepted for fulfillment. Orders may be subject to availability, payment verification, and other reasonable checks.

9. Order Acceptance

Capilom reserves the right to decline or cancel an order in appropriate circumstances, including where:

  • A product is unavailable

  • There is an obvious pricing or product information error

  • Payment cannot be authorized

  • Fraud or suspicious activity is reasonably suspected

  • The order appears to have been placed using incorrect information

  • There is a technical error affecting the order

  • The order would otherwise violate applicable law or these terms

If we cancel an order after payment has been made, the relevant amount will be refunded using the applicable payment method, subject to applicable law.

10. Payment

Payment for purchases may be made through the payment methods displayed at checkout.

Capilom supports PayPal as a payment method.

When paying through PayPal, the payment is processed through PayPal's payment systems and is subject to the applicable PayPal terms and policies.

You must provide accurate information necessary to complete the payment and order.

An order may not be processed until payment has been successfully authorized or confirmed.

11. PayPal Payments

Where PayPal is selected at checkout, you may be redirected to PayPal or otherwise interact with PayPal's payment environment to complete the transaction.

Capilom does not control PayPal's systems, processing times, security procedures, or account requirements.

Any issues concerning a customer's PayPal account should also be addressed through the applicable PayPal support channels.

If a refund is approved for an order originally paid through PayPal, the refund will generally be processed through the relevant payment transaction.

12. Shipping

Capilom currently offers Free Shipping for eligible standard UK orders.

Orders generally require 1–3 business days for handling and preparation.

After processing, estimated delivery is generally 4–9 business days.

Depending on the destination city and delivery circumstances, the overall timeframe may be approximately 5–12 business days.

These timeframes are estimates and may vary due to carrier operations, public holidays, weather, transportation conditions, delivery location, or other circumstances outside our direct control.

For complete information, customers should review the Capilom Shipping Policy.

13. Delivery Address

Customers are responsible for providing accurate delivery information during checkout.

Please check that the following information is correct:

  • Full name

  • Street address

  • Building or house number

  • Apartment or unit information where applicable

  • City

  • Postcode

  • Telephone number

  • Email address

If you notice an error after placing an order, contact us as soon as possible.

Capilom will make reasonable efforts to assist, but an address change may not be possible once an order has entered fulfillment or shipment.

14. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Refund Policy.

Capilom provides returns at no cost for eligible returns covered by the applicable policy.

Returned items should generally be unworn, unwashed, in their original condition, and suitable for resale, subject to applicable consumer rights.

Once an eligible return has been approved and processed, Capilom aims to process the refund within 10 days.

The time required for the refunded amount to appear in the customer's account may also depend on the relevant payment provider or financial institution.

For complete information, please review our Refund Policy.

15. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Email: support@capilom.com

Please provide your order number and, where appropriate, photographs showing the issue.

We will review the circumstances and provide an appropriate solution in accordance with applicable law and our Refund Policy.

16. Cancellation Rights

Depending on the circumstances and applicable UK consumer law, customers may have legal rights to cancel an order or withdraw from a purchase.

If you wish to cancel an order, contact us as soon as possible.

If the order has not yet entered the fulfillment process, we will make reasonable efforts to process the cancellation.

If the order has already been dispatched, you may need to receive the goods and follow the applicable return procedure.

Nothing in these Terms of Service is intended to restrict mandatory consumer cancellation rights.

17. Customer Accounts

Certain features of the website may allow customers to create an account.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You should notify us if you believe that your account has been accessed without authorization.

Capilom may restrict or suspend an account where reasonably necessary to protect the website, customers, or our services.

18. Customer Communications

When you provide an email address or telephone number, you agree that Capilom may use that information to communicate with you regarding your orders, customer service requests, returns, refunds, account activity, and other service-related matters.

Marketing communications will be handled in accordance with applicable privacy and marketing requirements.

19. Intellectual Property

The content appearing on the Capilom website may include:

  • Product photographs

  • Product descriptions

  • Website text

  • Logos

  • Brand elements

  • Graphics

  • Page layouts

  • Website designs

  • Icons

  • Other original materials

Unless otherwise stated, this material belongs to Capilom or is used by Capilom with appropriate rights or permission.

You may view and use website content for ordinary personal shopping purposes.

You must not reproduce, redistribute, modify, sell, publish, or commercially exploit Capilom website content without appropriate authorization.

20. User-Submitted Content

If the website allows customers to submit content, including comments, feedback, photographs, or other materials, you remain responsible for the content you submit.

You must not submit material that:

  • Violates another person's rights

  • Contains unlawful material

  • Contains malicious software

  • Is fraudulent or deliberately misleading

  • Infringes intellectual property rights

  • Contains inappropriate personal information about another person

  • Is otherwise unlawful or harmful

Capilom may remove or decline to publish submitted content where reasonably necessary.

21. Website Availability

We aim to keep the Capilom website available and functioning properly.

However, temporary interruptions may occur due to:

  • Maintenance

  • Technical issues

  • Hosting problems

  • Security incidents

  • Updates

  • Network problems

  • Circumstances outside our reasonable control

We do not guarantee that the website will always be available without interruption.

22. Third-Party Services

Capilom may rely on third-party services to operate parts of the website or provide services connected with purchases.

These may include:

  • Shopify

  • PayPal

  • Delivery providers

  • Payment service providers

  • Analytics services

  • Technology providers

Third-party services may have their own terms and privacy policies.

Capilom is not responsible for matters that are solely within the control of an independent third-party service provider, subject to any rights you may have under applicable law.

23. Links to Other Websites

Our website may contain links to third-party websites.

These links may be provided for convenience or to allow customers to access relevant services.

Capilom does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

You should review the applicable terms and policies of third-party websites before using them.

24. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Capilom is not responsible for losses arising from circumstances that are outside our reasonable control.

This may include certain interruptions caused by external service providers, delivery networks, telecommunications systems, internet infrastructure, or other events outside our reasonable control.

Nothing in these terms is intended to remove or restrict statutory rights available to consumers.

25. Events Outside Our Control

Capilom will not be responsible for delays or failures caused by circumstances that could not reasonably have been prevented or controlled.

Examples may include:

  • Severe weather

  • Natural events

  • Transportation disruptions

  • Carrier interruptions

  • Internet or telecommunications failures

  • Government restrictions

  • Changes in applicable law

  • Industrial disputes

  • Security incidents

  • Other circumstances outside our reasonable control

Where such circumstances occur, we will make reasonable efforts to minimize disruption and communicate relevant information where appropriate.

26. Privacy

Your use of the Capilom website is also subject to our Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, stored, and shared when you interact with our website.

27. Accuracy of Information

We make reasonable efforts to keep website information accurate and current.

However, occasional errors may occur.

If we discover an error concerning a product, price, availability, shipping information, or other website content, we may correct the information and, where appropriate, contact affected customers.

28. Changes to These Terms

Capilom may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes to our services

  • Changes to website functionality

  • Changes to payment or shipping arrangements

  • Changes in legal requirements

  • Changes to our business practices

The latest version will be published on this page with an updated date.

Your continued use of the website after changes have been published may constitute acceptance of the updated terms to the extent permitted by law.

29. Governing Law

These Terms of Service are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Consumers may have additional legal rights that cannot be excluded by these terms.

Nothing in these Terms of Service is intended to prevent a consumer from exercising rights provided by applicable law.

30. Contact Us

If you have questions about these Terms of Service, an order, a product, payment, delivery, returns, or any other matter concerning Capilom, please contact us.

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed