Payment Policy

Last updated: September 2, 2026

At Capilom, we aim to make the payment process straightforward and clear. This Payment Policy explains the payment methods available through our online store, how payments are processed, what happens when a payment fails, and how refunds are handled.

By placing an order through the Capilom website, you agree to provide accurate information necessary to complete your purchase and to use a valid payment method that you are authorized to use.

1. Available Payment Method

Capilom currently accepts PayPal for online purchases where the PayPal payment option is available at checkout.

PayPal allows customers to complete a purchase using the payment methods and account options made available by PayPal.

The payment options displayed to you may depend on your PayPal account, location, eligibility, and PayPal's own policies.

2. How PayPal Payments Work

When you select PayPal at checkout, you may be redirected to PayPal or presented with a PayPal payment interface to authorize your purchase.

The payment is processed through PayPal's payment systems.

Capilom does not control PayPal's internal payment processing systems, account requirements, authorization decisions, or processing times.

Customers using PayPal are also subject to the applicable PayPal terms and policies.

3. Order Total

Before completing your purchase, the checkout page will display the applicable amount payable for your order.

The order total may include:

  • The price of the products selected

  • Any applicable taxes or charges

  • Any applicable delivery charges

  • Any discounts or promotional adjustments

Capilom currently offers Free Shipping for eligible standard UK orders.

The final amount shown at checkout is the amount you will be asked to authorize through the applicable payment method.

4. Prices and Currency

Product prices and the applicable transaction currency will be displayed on the Capilom website or at checkout.

Currency conversion may be performed by PayPal or another financial institution where applicable.

If your account or payment method uses a currency different from the currency displayed at checkout, your payment provider may apply its own exchange rate or currency-conversion fee.

Capilom does not control exchange rates or fees applied by PayPal, banks, card issuers, or other financial institutions.

5. Payment Authorization

When you submit an order, the selected payment method must be successfully authorized before the order can be processed.

Payment authorization may be declined for reasons determined by the payment provider.

Capilom does not have access to or control over a customer's PayPal account security checks, available balance, payment restrictions, or authorization decisions.

If a payment is declined, you may need to check your PayPal account or contact PayPal for assistance.

6. Failed Payments

If a payment does not successfully complete, your order may not be confirmed or processed.

A failed payment may occur because of:

  • Insufficient funds

  • PayPal account restrictions

  • Incorrect payment information

  • Security or verification checks

  • Payment-provider limitations

  • Technical issues

  • An authorization being declined

  • Other reasons determined by the payment provider

If you experience a payment problem, you can attempt the payment again using the available checkout options or contact PayPal where appropriate.

You may also contact Capilom customer service if you believe there is an issue with your order.

7. Duplicate Payments

If you believe you have accidentally paid for the same order more than once, please contact Capilom as soon as possible.

Email: support@capilom.com

Please provide your order information and any relevant payment details that can help us investigate the issue.

We will review the order records and, where appropriate, work with the applicable payment provider to resolve a confirmed duplicate transaction.

8. Payment Security

Payments are processed using the payment infrastructure provided by the applicable payment provider.

When PayPal is used, payment information is handled through PayPal's systems.

Customers should never send passwords, security codes, full payment credentials, or other sensitive authentication information to Capilom by email, telephone, or other communication channels.

If you receive a suspicious message claiming to be from Capilom or requesting sensitive payment information, please contact us through the official contact details listed on our website.

9. Payment Information and Privacy

Information relating to your purchase may be processed in accordance with our Privacy Policy.

For information about how personal information is collected, used, stored, and shared, please review Capilom's Privacy Policy.

Payment providers may also process personal information according to their own privacy policies.

10. Order Confirmation

After a successful purchase, you may receive an order confirmation containing information about your transaction.

The confirmation may include:

  • Order number

  • Products purchased

  • Quantities

  • Order value

  • Delivery information

  • Other relevant order details

Please review the confirmation carefully.

If you believe any information is incorrect, contact Capilom as soon as possible.

11. Order Cancellation

If you wish to cancel an order, contact Capilom as soon as possible after placing it.

If the order has not entered the fulfillment or shipping process, we will make reasonable efforts to process the cancellation.

Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

Any cancellation rights provided by applicable UK consumer law remain unaffected.

12. Refunds

Eligible refunds are handled according to Capilom's Refund Policy.

Capilom provides a 30-day return period for eligible purchases, subject to the conditions described in the Refund Policy.

Eligible returns are provided at no cost.

Once an eligible return has been approved and processed, Capilom aims to process the applicable refund within 10 days.

13. Refund Payment Method

Where possible, refunds will be issued through the original payment method used for the purchase.

For purchases made through PayPal, the refund will generally be processed through the applicable PayPal transaction.

The time it takes for the refunded amount to become available may depend on PayPal or the customer's bank or financial institution.

Capilom cannot control external payment-provider processing times after a refund has been issued.

14. Partial Refunds

If only part of an order is eligible for a refund, Capilom may issue a refund for the applicable eligible amount rather than the entire order.

The amount refunded may take into account:

  • Items returned

  • Amount actually paid

  • Applicable discounts

  • Promotional conditions

  • Any other relevant transaction details

Nothing in this section limits statutory consumer rights.

15. Promotional Discounts

If a discount code or promotional offer was applied to an order, the amount actually paid may be used when calculating an applicable refund.

Promotional offers may have additional conditions.

Where a promotion requires a particular combination of products or minimum purchase amount, returning part of the order may affect eligibility for that promotion.

Any applicable adjustment will be explained where necessary.

16. Fraud and Unauthorized Transactions

Capilom takes payment security seriously.

We may review transactions where there are reasonable indications of fraudulent, unauthorized, or suspicious activity.

Where necessary, an order may be delayed, declined, or cancelled while relevant information is reviewed.

If you believe that a payment has been made through your PayPal account without your authorization, you should contact PayPal promptly and notify Capilom where the transaction relates to an order placed through our store.

17. Payment Disputes

If you have a question or concern about a payment or order, we encourage you to contact Capilom customer service so that we can review the issue.

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

18. Third-Party Payment Services

PayPal is an independent payment service provider.

Its services may be subject to separate terms, privacy policies, security requirements, and processing procedures.

Capilom is not responsible for independent PayPal account issues, payment-provider outages, or policies that are solely controlled by PayPal.

Customers should contact PayPal directly for issues relating specifically to their PayPal account.

19. Changes to This Payment Policy

Capilom may update this Payment Policy from time to time to reflect changes to our payment methods, checkout process, service providers, business practices, or applicable requirements.

The latest version will be published on this page with the relevant update date.

20. Contact Information

If you have questions about payment, an order, a refund, or a transaction made through Capilom, please contact us.

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed