Frequently Asked Questions

Last updated: September 2, 2026

Welcome to the Capilom FAQ. Here you can find answers to common questions about ordering, payment, shipping, delivery, returns, refunds, and contacting our customer service team.

If you cannot find the answer you are looking for, please contact us directly.

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

Ordering

How do I place an order?

Browse the Capilom website and select the product you would like to purchase.

Choose the available size, colour, or other applicable option, select the desired quantity, and add the item to your shopping cart.

When you are ready, proceed to checkout and enter your delivery and contact information. Review your order details before completing payment.

Once your payment has been successfully processed, you may receive an order confirmation.

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before the order enters the fulfillment or shipping process.

Once an order has been processed or shipped, changes may no longer be possible.

Email: support@capilom.com
Phone: +44 739 921 1591

Can I cancel my order?

If you want to cancel an order, contact us as soon as possible after placing it.

If the order has not yet entered fulfillment or shipping, we will try to process the cancellation.

If the order has already been dispatched, you may need to receive it and follow the applicable return procedure.

Any cancellation rights provided by applicable UK consumer law remain unaffected.

Products

What type of products does Capilom sell?

Capilom is an online women's clothing store.

Our selection includes different styles of women's clothing intended for a variety of everyday preferences, occasions, and wardrobes.

Product availability, sizes, colours, and other details are shown on the relevant product page.

How can I choose the right size?

Please review the size information provided on the relevant product page before placing your order.

Sizing can vary between different clothing styles, so we recommend checking the measurements and information provided for the specific product rather than relying only on your usual size.

If you have a question about the sizing of a particular item, contact our customer service team before ordering.

Do product colours look exactly the same as they do on my screen?

We make reasonable efforts to display product colours accurately.

However, the appearance of a colour can vary depending on your device, screen settings, brightness, browser, and other display conditions.

For this reason, there may be minor visual differences between an image shown on the website and the physical product.

Are all products available?

Product availability can change.

An item displayed on the website may become unavailable due to changes in inventory.

If an item becomes unavailable after an order has been placed and we are unable to fulfill it, we will contact you where appropriate and provide information about the available options.

Payment

What payment method does Capilom accept?

Capilom currently accepts payments through Shopify Payments where the supported payment options are available at checkout.

The payment options available to you may depend on your location, eligibility, and the requirements of Shopify Payments and the applicable payment provider.

Is payment secure?

Payments are processed through the applicable payment provider.

When you choose a payment method supported by Shopify Payments, payment processing takes place through Shopify Payments and its supported payment processing systems.

Do not send your payment card details, passwords, security codes, or complete payment credentials to Capilom by email or telephone.

Why was my payment declined?

A payment may be declined for several reasons, including:

  • Bank or card issuer restrictions

  • Payment authorization issues

  • Insufficient funds

  • Security or verification checks

  • Incorrect payment information

  • Technical problems

  • Restrictions imposed by the payment provider

If your payment is declined, check your payment information or contact your bank or card issuer for assistance.

You can also contact Capilom if you believe there is an issue with your order.

Will I receive an order confirmation?

After a successful purchase, you may receive an order confirmation containing information about your order.

If you do not receive a confirmation, check your email's spam or junk folder first.

If you still cannot find the confirmation, contact us with the email address you used during checkout.

Shipping

Does Capilom offer Free Shipping?

Yes. Capilom currently offers Free Shipping for eligible standard UK orders.

Any applicable shipping information will be displayed during checkout before you complete your purchase.

How long does order handling take?

Our usual handling period is 1–3 business days.

During this time, we prepare the order, verify the relevant information, package the products, and arrange shipment.

Orders placed during weekends or public holidays may begin processing on the next available business day.

How long does delivery take?

After the order has been processed and shipped, estimated delivery is generally 4–9 business days.

Depending on the destination city and delivery circumstances,