Legal notice

Last updated: September 2, 2026

This Legal Notice provides information about Capilom, the operator of this online store, and the terms applicable to the use of information and content available through the website.

1. Store Information

The online store is operated under the name Capilom.

Capilom is an online women's clothing store serving customers in the United Kingdom.

Business contact details:

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

2. Website

This Legal Notice applies to the Capilom online store and the content, products, services, and information made available through it.

The website is intended to provide customers with information about Capilom's women's clothing selection and allow customers to place orders online.

3. Website Content

Capilom makes reasonable efforts to keep information published on the website accurate and up to date.

Website content may include:

  • Product information

  • Product descriptions

  • Product photographs

  • Prices

  • Availability information

  • Shipping information

  • Return information

  • Customer service information

  • General store information

  • Other website content

Information may occasionally contain errors, omissions, or inaccuracies.

Where an error is identified, Capilom may correct the relevant information as soon as reasonably practical.

4. Product Information

We aim to provide customers with useful and understandable information about the products available through the website.

Product photographs are provided to help customers understand the appearance of an item.

Actual colours may vary slightly depending on factors such as the customer's device, display settings, browser, lighting, and screen configuration.

Customers should review the product page carefully before completing a purchase, including available size, colour, product information, and other relevant details.

5. Prices

Prices displayed on the website are subject to change.

We make reasonable efforts to ensure that displayed prices are accurate.

If an obvious pricing error occurs, Capilom may take reasonable steps to correct the error and, where appropriate, contact customers affected by the error.

The final price applicable to an order will be displayed during checkout before payment is completed.

6. Shipping Information

Capilom currently offers Free Shipping for eligible standard UK orders.

Orders generally require 1–3 business days for handling and preparation.

Estimated delivery after processing is generally 4–9 business days.

Depending on the destination city and delivery circumstances, the overall delivery timeframe may be approximately 5–12 business days.

These are estimated timeframes and may vary because of carrier schedules, public holidays, weather, transportation conditions, delivery location, or other circumstances outside Capilom's direct control.

Customers should review the Shipping Policy for additional information.

7. Returns and Refunds

Capilom provides a 30-day return period for eligible purchases.

Eligible returns are provided at no cost to the customer.

Returned products should generally be unworn, unwashed, and in their original condition, subject to applicable consumer rights and the conditions described in the Refund Policy.

Once an eligible return has been approved and processed, Capilom aims to process the applicable refund within 10 days.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

Customers should review the Refund Policy for the complete return and refund procedure.

8. Payment Information

Capilom currently accepts PayPal where the payment option is available at checkout.

Payments made through PayPal are processed through PayPal's payment systems.

PayPal may apply its own terms, privacy policies, security procedures, eligibility requirements, and processing rules.

Capilom does not control PayPal's independent systems or account decisions.

For payment-related questions concerning an order placed with Capilom, customers may contact us using the contact information provided below.

9. Intellectual Property

Unless otherwise stated, content created or used by Capilom on the website may be protected by applicable intellectual property laws.

This may include:

  • The Capilom name

  • Logos

  • Brand elements

  • Website text

  • Product descriptions

  • Graphics

  • Website layouts

  • Original photographs

  • Page designs

  • Other website materials

Website content may not be copied, reproduced, republished, modified, distributed, or commercially exploited without appropriate authorization, except where permitted by law.

10. Unauthorized Use

Users must not use the Capilom website in a way that could:

  • Damage or disrupt the website

  • Interfere with website security

  • Attempt unauthorized access

  • Introduce malicious software

  • Access another person's account

  • Collect information through unauthorized automated methods

  • Interfere with the ordering or payment process

  • Violate applicable law

  • Infringe the rights of Capilom or another person

Capilom may take reasonable measures to protect the website, its systems, and its customers from misuse.

11. Third-Party Services

Capilom may use third-party services in connection with operating the website and fulfilling customer orders.

These services may include ecommerce infrastructure, payment services, delivery services, hosting services, analytics services, security services, and other technology providers.

Third-party providers operate according to their own policies and terms.

Capilom does not control independent third-party systems and cannot guarantee the continuous availability or operation of services that are outside our direct control.

12. External Links

The Capilom website may contain links to external websites or services operated by third parties.

These links may be provided for convenience or to provide access to additional information.

Capilom does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Users should review the terms and privacy policies of third-party websites before using them or providing personal information.

13. Website Availability

We aim to maintain the availability and functionality of the Capilom website.

However, temporary interruptions may occur because of:

  • Website maintenance

  • Technical problems

  • Hosting issues

  • Network interruptions

  • Security incidents

  • Software updates

  • Third-party service interruptions

  • Other circumstances outside our reasonable control

Capilom may temporarily modify, suspend, or restrict access to parts of the website where reasonably necessary.

14. Information Security

Capilom takes reasonable steps to protect information associated with the operation of the website.

However, internet communications and electronic systems cannot be considered completely risk-free.

Customers should take appropriate precautions when using online services and should keep account credentials and payment information secure.

Capilom will not ask customers to provide passwords or complete payment credentials through ordinary customer service communications.

15. Privacy

Personal information collected through the Capilom website is handled in accordance with our Privacy Policy.

The Privacy Policy explains:

  • What information may be collected

  • Why information is collected

  • How information may be used

  • When information may be shared

  • How information is protected

  • Applicable customer privacy rights

  • How to contact Capilom about privacy matters

Customers should review the Privacy Policy for additional information concerning personal data.

16. Consumer Rights

Nothing in this Legal Notice is intended to exclude or restrict rights that consumers have under applicable UK consumer protection law.

Where mandatory legal rights apply to a purchase, those rights remain unaffected by the information contained on this page or elsewhere on the website.

If you believe that a product does not meet the requirements imposed by applicable law, please contact Capilom so that we can review the matter.

17. Complaints and Customer Support

We encourage customers to contact us directly if they have a question or concern about an order or their experience with Capilom.

Our customer service team can assist with matters including:

  • Orders

  • Products

  • Payments

  • Shipping

  • Delivery

  • Returns

  • Refunds

  • Website-related questions

Contact details:

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed

18. Accuracy of Customer Information

Customers are responsible for ensuring that information supplied during checkout is accurate.

This includes:

  • Name

  • Delivery address

  • Postcode

  • City

  • Email address

  • Telephone number

  • Other information necessary to fulfill an order

Providing incorrect or incomplete information may result in delivery difficulties or delays.

If you discover an error after placing an order, please contact Capilom as soon as possible.

19. Changes to This Legal Notice

Capilom may update this Legal Notice when necessary to reflect changes to our website, services, business operations, or applicable legal requirements.

The latest version will be published on this page together with the relevant update date.

Customers are encouraged to review this page periodically.

20. Governing Law

The use of the Capilom website and these website terms are subject to applicable UK law, while taking into account any mandatory consumer rights that apply to individual customers.

Nothing in this Legal Notice is intended to prevent a customer from exercising rights available under applicable consumer protection legislation.

21. Contact Information

For questions concerning this Legal Notice, the Capilom website, products, orders, or customer service, please contact:

Capilom
18 Lily Cl
London W14 9YA
United Kingdom

Email: support@capilom.com
Phone: +44 739 921 1591

Customer service opening hours (GMT):

Monday to Friday: 09:00–17:00
Saturday and Sunday: Closed